Website Maintenance / IT Support Intern

Internship · Remote · Part-Time · Technology & IT Support

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Job Description

We are seeking a motivated and detail-oriented Website Maintenance / IT Support Intern to assist with website updates, technical troubleshooting, system maintenance, and internal digital operations. This internship is ideal for a student or early-career professional with experience in WordPress, Elementor, web maintenance, IT support, or software systems who wants hands-on experience supporting nonprofit technology operations.

The intern will help maintain and update the organization’s websites, resolve basic technical issues, support backups and restoration processes, assist with internal system updates, and provide technical support to staff, volunteers, and department members. This role is important in helping the organization keep its digital platforms reliable, accessible, organized, and user-friendly.

Responsibilities

Maintain and update the organization’s websites using WordPress, Elementor, and related website tools

Upload, edit, and organize website content, including pages, forms, images, documents, and announcements

Provide basic IT support and troubleshooting for staff, volunteers, interns, and department members

Assist in identifying and resolving website errors, broken links, formatting issues, plugin issues, and access problems

Support website backups, file restoration, and basic website recovery processes when needed

Monitor website functionality and report technical issues, performance concerns, or security risks to leadership

Assist with updating plugins, themes, forms, and website settings under supervision

Support internal digital operations, including shared drives, online forms, user access, and collaboration tools

Help train volunteers or team members on basic website updates, document uploads, and digital platform usage

Maintain documentation for website procedures, troubleshooting steps, login/access workflows, and common technical tasks

Collaborate with other departments to ensure website content is accurate, current, and aligned with organizational needs

Support improvements that make the website more accessible, mobile-friendly, and easy for users to navigate

Qualifications

Currently pursuing or recently completed a degree in Information Technology, Computer Science, Web Development, Information Systems, Cybersecurity, or a related field

Experience with WordPress and Elementor

Basic knowledge of IT systems, software tools, and website management

At least 3rd-year college standing or equivalent hands-on technical experience

Interest in nonprofit technology, digital operations, website support, and community-focused work

Ability to follow instructions, document technical steps, and complete assigned tasks accurately

Required Skills

Website maintenance and content updating

WordPress and Elementor knowledge

Basic IT support and technical troubleshooting

Problem-solving and attention to detail

Software and digital tools knowledge

Ability to diagnose and resolve common website or system issues

Strong communication and teamwork skills

Ability to work independently and complete tasks in a hybrid work environment

Basic understanding of website backups, file management, forms, plugins, and user access

Willingness to learn new tools, systems, and nonprofit technology workflows

Reporting Line

Executive Director

Learning & Development Opportunities

Hands-on experience in IT support and nonprofit technology operations. Practical training in website systems management and digital platform maintenance. Exposure to WordPress, Elementor, website backups, troubleshooting, and content publishing workflows. Opportunity to support real website improvements for community programs and services. Experience working with staff, volunteers, and cross-functional nonprofit teams. Mentorship from nonprofit leadership and technology team members. Professional development in technical documentation, digital operations, and user support. Certificate of completion and recommendation letter upon successful completion

Duration & Commitment

Minimum of 20+ hours per week. Flexible schedule based on organizational needs and intern availability. Internship duration may range from 12-16 weeks, with the possibility of extension based on performance and organizational requirements